General sales conditions
Every reservation will only be considered as confirmed upon receipt of the deposit required:
• A minimum of 1 night for every reservation from January 1st to May 17th and from October 1st to December 31st.
• 50% of the total amount of the stay with a minimal charge of 1 night for every reservation from May 18th to September 30th.
Any cancellation must be made in writing by the customer.
Your deposit will not be reimbursed if you cancel your reservation in writing:
• Less than 48 hours before the date of arrival for every reservations from January 1st to May 17th and from October 1st to December 31st.
• Less than 7 days before the date of arrival for every reservations from May 18th to September 30th.
Please note that in the event of a no-show, your deposit will not be refunded, and in the event of an early departure, you will be billed 50% of the remaining price of your stay.
After contacting the customer service department (firstname.lastname@example.org) and in the absence of a satisfactory response within 60 days, the customer may contact the Tourism and Travel Mediator, whose contact details and procedures are available on his website : www.mtv.travel.
This is the Tourism and Travel Mediator for hotels. The mediator can be contacted within 12 months of the first complaint.
• Rooms are officially available from 4pm. However, we will endeavour to ensure that your room is ready when you arrive.
• Reservations are valid until 6pm on the day of your arrival. In the event of a late arrival, please let us know in advance.
You must vacate your room before 11am.
• If you fail to do this, you may be billed for an additional night.
• If you wish to use your room after 11am, please contact Reception, who will do everything they can to make this possible. However, this is subject to availability and will not always be possible.
• Beds are available for babies and children aged up to 12. This extra bed will cost €60 per night. If you will be requiring a child or baby bed, we ask that you inform the hotel of this upon making your reservation, as this service may not be available if you wait until the last minute.
• At an extra cost of €40, pets are allowed in the hotel, except around the swimming pool.
• Free access to the heated pool, hammam, sauna, jacuzzi and fitness room.
Accepted credit cards :
Visa, Eurocard, Mastercard, American Express, Diners